FAQ's

Question isn't answered? Feel free to reach out to our support team any time using [e-mail]

I've lost access to my account.

Not to worry! Most of the time you can regain access to your account using our password reset form. You can access this by using the "Forgot Password?" option on our sign in page.

Still need help? Contact our support team using [e-mail]

What is the difference between testnet and live mode?

The testnet mode allows you to customise and test the digital twin for free, with transactions processed on Hedera’s test network. However, data may be reset periodically as this environment is used for testing purposes.

In live mode, you are migrated to Hedera’s mainnet, where transactions are fully operational and costs are charged based on usage. This mode provides permanent data and real-world integration.

You will start in testnet mode and can migrate to live mode when you're ready for real-world operations.

My use case isn't documented.

Can't find information on your Carbon use case? Our product is evolving every day, support may be just around the corner.

Please add your use case to our feature request board using this link https://carboncentral.canny.io/

Alternatively, reach out to our team using [e-mail] to discuss your use case and how Carbon Central can help.

What is the difference between the TYMLEZ Platform and Carbon Central?

Carbon Central is our new and improved product, built upon the TYMLEZ Platform foundation.

My company isn't creating carbon assets yet. How do I get started?

Our team of industry experts can help you understand the standards and methodologies suitable for your use case.

To get started, be sure to sign up for a Carbon Central account, then contact our team using [e-mail].

How do I request a new feature or submit an idea?

Carbon Central is continually improving and we would love to hear from you about your idea.

Please submit your feature requests or ideas using this link https://carboncentral.canny.io/

Alternatively, reach out to our team using [e-mail] so we can arrange a call.

Understanding Carbon Central Subscriptions

Carbon Central subscriptions are comprised of two components:

1. Monthly Subscription Price: Unlocking access to all premium features and limits.

2. Tokenisation: This component is charged on a per-usage basis, with pricing scaling to offer reduced rates with higher usage volumes.